Clearing Java Plugin Cache

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I am trying to do an asn and print labels, after it says form loading I get the following message: Unable to load document, please close your browser, clear your Java Plugin cache and try again.
What does that mean? How do I clear my Java Plugin Cache?
Lynn
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Lynn

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Posted 5 years ago

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Fred, Customer Operations Analyst

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Hi Lynn,

Thanks for you post!  The WebForms that you fill out through our site run on Java.  Each time you access the forms, a small piece of information is saved in your Java cache.  That cache has a limited amount of space and can fill up over time.  Eventually you will need to clear it in order to continue using the forms.  You can follow these steps to clear the Java cache:

-Go to your 'Start' menu on your computer
-Go to Control Panel
-Click on the Java icon.  If you do not see one on that screen you may have to click on Programs, then there should be a Java available from there.  The Java Control Panel should open.
-Click on the 'Settings' button under Temporary Internet Files
-Click on 'Delete Files'
-Check 'Trace and Log Files' and 'Cached Applications and Applets', then hit OK.  It may take a little while for this process to run
-After this has finished.  You can click OK or close out of the Java Control Panel.

I would also recommend fully closing out of any browser then reopening it just to make sure that all the changes go into effect.   Log back in to WebForms and try to load the documents.  If you still run into any issues, please let me know.  Thanks!

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Laurie Kays

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I am having the same problem trying to use webforms, but I have deleted my Java cache files and it still will not work.
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Fred, Customer Operations Analyst

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Hi Laurie and Lynn,

Another option would be to clear Temporary Internet Files from your browser.  If you are using Internet Explorer, follow these steps:

-Click on 'Tools' in the upper left of your screen or the gear icon just under where you exit out of the browser
-Click on 'Internet Options'
-Click on the 'Delete' button under 'Browsing history'
-Check the 'Temporary Internet Files' and 'Cookies' boxes (everything else can be unchecked), then click 'Delete'
-After this runs you can close out of that window and completely close out of Internet Explorer
-Reopen Internet Explorer and and see if you can access the forms you need

If you are using Firefox, follow these steps:

-Click on 'Tools' or the orange 'Firefox' menu in the upper left
-Click on 'Options'
-Click on 'Privacy' along the top
-Click 'Clear Your Recent History'
-Check 'Cookies' and 'Cache' (everything else can be unchecked), then click 'Clear'
-After this runs you can close out of that window and completely close out of Firefox
-Reopen Firefox and and see if you can access the forms you need


Are there any specific forms that you are getting this error on?  If this does not work, please let me know and we can investigate a bit further.  Please let me know whenever you get a chance.  Thank you!



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Laurie Kays

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I cleaned my Temporary Internet Files as well, and it still did not work. I finally used the live chat option and Patrick did something behind the scenes to make mine work.
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Fred, Customer Operations Analyst

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Hi Laurie,

I am glad you were able to get that to work!  Please let me know if you are still having any difficulties Lynn. 
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PES Accounts

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This reply was created from a merged topic originally titled
Java updated but forms will still NOT load.


I am trying to open an advanced shipping notice and a message "please wait...your form is loading" it has been 10 minutes. I have deleted and reinstalled Java as per your instructions. I now have Java 7 update 45. The form will NOT load. I must have this fixed asap.
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Stephanie Conley, Alum

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Hello Kelly!

Thanks so much for your post! I am sorry that you are still having issues loading forms! Above, Fred has offered additional options to helping those forms to load. Also, something to keep in mind if you are using Firefox:

In the upper left hand corner there may be a red Lego in your URL bar, if this is there, please click on it to allow plug-ins from your browser and Java.

Also, let me know if you have any other questions or these steps are unsuccessful in assisting with your issue!

Thanks again!
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PES Accounts

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Actually none of the suggestions listed have worked.
I have determined that it will now only work in Internet Explorer.
The update has done something and Firefox will not work.
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Stephanie Conley, Alum

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Oh, I am sorry that none of them worked in Firefox for you! Sometimes it makes a difference where you update your Java at. I am glad that Internet Explorer is working correctly for you though!

Please let me know if you have any other questions about this!
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Scott Valerius

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Why don't you guys develop your own software for the Webforms and your customers who rely on them for critical business transactions. Why not by pass the browser completely with your own software?
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Paul, Alum

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This idea has been shared currently under a new topic. Please reference the new topic here: WebForms should not use Java
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Robert Vanderstouw

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I spend too much time having to run computer to computer to help WebForms users get their forms to load. Every other week there is an issue. Clear cache, delete history/cookies, update Java... over and over and over. This is getting ridiculous. Users don't know if they are to use Chrome, Internet Explorer, or Firefox? What am I paying for SPS Commerce for? Not sure we are getting the value in using WebForms and question if we will ever move to full EDI services with SPS?
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Paul, Alum

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Hi Robert,

Sorry to hear that you are having ongoing issues with your WebForms and Java.  I know it can be difficult to maintain Java as they continue to update the new versions.  A non-java based platform is something that our WebForms Product Managers are actively looking into.  

In regards to the browser issues you are having, Internet Explorer and Mozilla Firefox are our two fully supported and tested browsers.  Google Chrome is mostly functional with WebForms, but is not fully tested, and there are some known issues with WebForms functionality.  One known issue is having trouble viewing the printable versions of documents.  Personally, I prefer to use Firefox as it seems to run smoother and a bit more seamlessly for me than Internet Explorer or Google Chrome.

Please let me know if you are having any specific technical issues which I can assist with or if you have any additional questions.  I encourage you to follow this topic post in our Support Center as it will continue to be updated by our WebForms Product Managers regarding Java.
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Carey Ownby

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It just had me update Java when I was trying to create my invoice and now it just sets there saying, Please wait your form is loading.
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Customer Service

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I AM HAVING THE SAME PROBLEMS - NOW IT WON'T EVEN LOAD THE SPS PAGE.??????

HELP
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Kayla Johnson, Alum

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DIfferent issue Please reference the new topic here: Unable to access WebForms
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David Jones

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These JAVA-based problems with WebForms have been a persistent problem for a very long time and SPSCommerce has done little or nothing to resolve them.  There has been no communication with customers as to a resolution which leads me to believe that they have no intention of resolving the issues and little concern for their customers.  It's a mindset that'll put a company out of business in short order
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George F

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I totally agree! If this Java issue doesn't get solved, we have no choice but to find another service provider.
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Karen

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I have cleared my java cache, cleared my cookies, internet history, temp files.  I have uninstalled Java and re-installed it.   I cannot view the web form.  The above complaints are months old.  What's the fix ?
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Takume Kakada

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I also have the problem. Clear Java cache and IE temporary files but none these work. Please advise how we can get this resolve.

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Jordan, Software Engineer

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Good morning Takume,

I am sorry to hear that!  Are you receiving an error message, are forms not loading, or are your POs loading in a blank screen?  This thread has a little of everything, so once narrowed down, I can help you further!

Jordan
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Hans Pompen

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Dear Jordan,

I did all you recommended above but to no avail. When viewing orders, I get a blank screen. Then when I click on PO Acknowledgement for example, I again get the window Java Plugin Required. Even though I cleared temporary internet files. I am also getting very very frustrated with this and my staff are getting annoyed with this too. We're losing so much time and paying every single month a hefty service fee. Please resolve this otherwise we have no other choice but to flag this to our major customers (Like Toys R Us for whom we signed up with you). Please resolve this for once and for all.

Hans

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Jordan, Software Engineer

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Hans,

I am going to send you in a couple directions here, but please, bear with me.

First - I completely understand your frustrations with Java.  As you can see, Java issues have been a consistent theme.  I cannot seem to find the post currently (will respond once more if I am able to find it), but Lisa, the WebForms Product Manager, has noted that the next generation of WebForms is being built without Java. 

Second - The blank screen is a setting within Internet Explorer/Chrome.  Please see this post to resolve the blank screen. 

Third - Does the form load for you following the message or does it not load at all?  The most common issue we see is that when Java is updated, it simply "patches" over the previous version.  This can result in issues when calling on Java.  My suggestion is to remove all Java from your computer and then download the latest version.  When updating going forward, you will want to remove the current version you are running.  This article has some good information on troubleshooting Java.

By following the second and third steps as listed above, your WebForms account should run smoothly.  And please know, there is a lot of work being done at this moment to remove Java entirely from your interaction with WebForms.

As noted above, I completely understand and sympathize with your Java frustrations.  I hope this helps alleviate the pain in the interim.

Jordan

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