CHARGE BACKS

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i received a chargeback on PO# 1433043  from Bernard Cap co.,Inc but i have no idea what we did wrong, if somebody can help me please on this matter.
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Freddy Cruz

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Posted 3 years ago

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Katrina Wolyniec, Employee

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Hello,

Thank you for posting in the Support Center!

I reviewed your PO, the ASN created off it, and the Invoice that was created off it and I'm not sure why you received a charge back.

There are times where we can see if something was incorrect in the terms of the PO: shipping window, etc, but most of the time we are out of the loop with why a trading partner would be issuing a charge back.

We always keep specifications up to date with trading partners, so the form and all the mandatory fields is correct and we will not let you send the form without fulfilling those requirements.

Many times there is a shipping issue that results in a charge back.  The shipping window was until 9/16.  While the delivery was sent on 9/14, we do not know if it was received before 9/16.

The best practice is to reach out to the trading partner and ask them directly what the cause of the charge back was. If there is anything we can do to help resolve the issue through training or clarification, let us know and we would be happy to assist.

Thank you,

SPS Commerce Infinite Retail Power

Katrina Wolyniec

Senior Analyst | WebForms Fulfillment Support 

P: 1-888-739-3232 Option 1

niservices@spscommerce.com

 

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