Can I change a Purchase Order?

  • 1
  • Question
  • Updated 5 years ago
  • Answered
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old

How can I make changes on a new received order?Is there a way to delete Items or change quantities before creating an asn?
Photo of carmela

carmela

  • 210 Points 100 badge 2x thumb

Posted 5 years ago

  • 1
Photo of Dave

Dave, Sr. Customer Operations Analyst

  • 1,564 Points 1k badge 2x thumb
Hi Carmela,

Unfortunately we do not have the authority to change Purchase Order data sent by your trading partners. In order to change a PO your trading partner will need to send a purchase order change document to update it.

Alternatively, you can always edit the items and quantities when sending an ASN, simply click in the boxes to edit or remove items.
Photo of carmela

carmela

  • 210 Points 100 badge 2x thumb
Thanks a lot.
I'm trying to find the screen with the boxes to click, but all I can reach through the next steps arrow is Advance Ship Notice, Invoice, Auto-complete and Related Documents.
When entering the asn window, there are no boxes either.
If I view the order to begin with, it's shown as a picture and has no active fields.

Can you please explain exactly how to reach the screen you're speaking about.

Thanks again.
Photo of Dave

Dave, Sr. Customer Operations Analyst

  • 1,564 Points 1k badge 2x thumb
Hi Carmela,

I was referring to the item info section when you are adding the items to the ASN. After adding an item to an ASN there should be boxes dispalyed such as "shipped qty" that you should be able to edit.

Let me know if you are still having any issues and I can take a further look into it. If this is the case please provide the PO number that you are working on.
Photo of carmela

carmela

  • 210 Points 100 badge 2x thumb
Dave,
Thanks for the follow up.
So if I understood correctly, there is no way to update the original order and save it with items and qtys available to ship.
The only option to delete short styles from the order is on the asn boxes. And so to add units to packs.

Will your system except asn documents with a different content than the original order?
Photo of Dave

Dave, Sr. Customer Operations Analyst

  • 1,564 Points 1k badge 2x thumb
Hi Carmela,

Yes, our system will accept ASNs that over/under ship. You may want to contact your trading partner to ensure that their system will accept this as well.
Photo of carmela

carmela

  • 210 Points 100 badge 2x thumb
I will check the over/under acceptance with our trading partner.
Thanks again.
Photo of Dave

Dave, Sr. Customer Operations Analyst

  • 1,564 Points 1k badge 2x thumb
No problem, have a great day!

This conversation is no longer open for comments or replies.