Changing ASN sent

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We shipped an order incorrectly on 9/14/16. We discovered our error on the morning of 9/15/16 and have stopped the shipment. I know need to correct the ASN submitted by correcting the date and the PRO # of the carrier. How can I correct this?
Steve
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Debbie Wright

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Posted 2 years ago

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Ryan, Employee

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Debbie,

Thank you for contacting the Support Center!

In regards to your question, the best course of action would be to reach out to your trading partner and notify them of the error if you already sent the document. From there you will want to recreate the ASN and reprint the Labels. This being said each scenario is unique as each trading partner has specific requirements. It may be prudent of you to reach out to our Support Team at 888-739-3232 option1, option1 to discuss you unique situation.

Ryan Decker
Customer Support Analyst 1

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