Why do used items still show up in my ASN?

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Does the SPS system have a way that once an item has been fully documented into a carton or cartons that the item can drop off the list? This would be a great help for the users instead of continuing to see all the items when I add a new box/carton.
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Debra Norstad

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Posted 5 years ago

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Hannah, Alum

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Good afternoon Debra,

Great question! Some retailers do this automatically and we refer to them as "item-tracking retailers". They only allow you to "re-use" items if SPS opens them for you.

As for other retailers, they allow you to re-use the items without contacting us in case there was an error on a previous document and you needed to recreate it.

If you find that your WebForms users are occasionally missing items or are duplicating items, I recommend printing out the PO or previous ASN itself and keeping it as a reference while completing the ASN for a non-item-tracking retailer. Then you can mark off the items as they are used.

Please let me know if any questions remain. Thanks and have a great day!
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Debra

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Hi Hannah,

I'm sorry but I don't think I explained myself very well. Here's my example:
We have only one trading partner at this time - macys.com. They issue PO's but each of their PO's usually has three shipping location breakdowns.
The SPS system is great in that when I start entering the carton contents/ASN info, it only brings up the items ordered for whichever location I am working on. It would be nice(r) if as I enter the items into cartons, for each shipping location, and if the items are complete, that they drop off the list until there are no more items left.

Or is this something that is not possible?
Thank you,

Debra
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Lucy Liou

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Debra,

I totally understand your frustration.  Has Hannah gotten back to you on your follow-up comment?  If yes, would you be so kind to share it with me?

Thanks,

Lucy


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Debra

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Hi Lucy,

No one has gotten back to me...that is one of the major frustrations I have with SPS...they don't get back to you and they never have implemented any of my suggestions/comments.  I thought that was why we have this forum and opportunity to suggest enhancements...but I seem to be wrong.  :(
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Lucy Liou

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Thanks for getting back to me, Debra. 
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Paul, Alum

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Good Morning Debra and Lucy,

I apologize that no one has gotten back to you in a very long time.  Hannah hasn't been with SPS Commerce for some time now which is why I think this originally got missed.  To answer your question above, this is possible, but only with those item tracking retailers.  Since Macys.com isn't item tracking with us, your forms when you pack them will not continue to remove items (even though they are being fully used).  The reason is simply that should you create that ASN, and decide not to use it and create another, the items in their full quantities need to remain available for you to do so.

In the case of an item tracking retailer, such as Pacific Sunwear, you would see exactly what you described happen, the items would disappear as you used them.  This item tracking feature is something that is setup in our system but on the retailer side and a change to make that feature available on the Macys.com ASN would have to come from them as it would affect all of their customers who use our WebForms product.

Does this help clarify and answer your question? Do you have any additional questions?
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Lucy Liou

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Hi Paul,

Thanks for the reply.  If we create an ASN and don't send it, it's either going to be edited or deleted.  I know you can't control how the retailers think, because this logic sort of doesn't make sense to me.  There has got to be something that maybe SPS can come up with and present to the retailers to show them that item tracking can be a useful tool and not an impediment.

When we use an ERP system, we can pick and pack an order on the system.  Unless the packing list is then invoiced, otherwise, we can still go back and adjust the packing list to avoid inventory errors. 

When you have to process thousands of items on one PO, it is VERY challenging to not make any mistakes.  The double-checking process is also very time-consuming because I have to download the ASN (thank goodness for THAT function) and then check item by item to make sure I picked them for the right store.

Again, if we can somehow use item tracking without "freaking" out the retailers, then it would greatly increase efficiency.

Thanks,

Lucy

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Paul, Alum

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Hi Lucy,

I can totally understand where that make sense.  I personally only know of the item tracking piece as the current way for that to happen, but let me see if I can get a member of the development team out here to offer some insight.
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Lucy Liou

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Thanks so much!
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Debra

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Sorry to be late to the "party" - I've been swamped the past couple days.  I agree with Lucy; I understand what you are saying that we would most likely "edit" or "delete" an ASN that has been started.
We began using SPS in 2013 but prior to that we used another company -- I hate to compare companies but their system was set up to eliminate/drop/close items that had been packed in full (including macys.com) -- it made life much easier; at least for ASN's. 
I would really appreciate if SPS could spend a little more time on this request since now it's from two clients.
Thank you for your time.
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Lucy Liou

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No worries.  I totally get the "swamped" part.  So was I!  And, unfortunately, it had to do with EDI issues...  ^__*

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