Can't print ASN labels

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  • Updated 5 years ago
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Hello,
I am trying to enter new ASN's, and all the steps are fine until I try to print my ASN label.
On my Drafts page I click the Shipping Label icon like always but the page stays blank rather than showing me the image of my ASN label... I am stuck at this point and it is frustrating to say the least... Any ideas?

Thanks,
Erik
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Erik Eklund

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Posted 5 years ago

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Paul, Alum

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Hi Erik,

Sorry for the delay in response.  I logged into your WebForms account and took a look at your ASN.  Everything appears to be filled out properly on your end. We do currently have an issue with the LL Bean labels rendering properly from the ASN.  Is this the particular trading partner you are having the issue with?
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Erik Eklund

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Hi Paul,

Yes it is, thanks.

Erik
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Paul, Alum

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Hi Erik,

We do currently have an open issue with with the LL Bean shipping labels not appearing even after packing the ASN correctly.  Our development team is actively working on a short term solution to resolve the issue.  This isn't currently not affecting all LL Bean customers.  Some customers have had luck trying different browsers (Internet Explorer, Google Chrome, or Mozilla Firefox).  I am in direct contact with our development team and will keep this post updated as I get updated information.  Thank you for your patience.  If you have any questions at all in the meantime, please feel free to reply and I will get back to you as soon as I can.
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Erik Eklund

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Hello,
It is Monday morning and I am wondering what the status of this ASN problem is.
Thanks,
Erik
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Paul, Alum

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Hi Erik,

I just reached out to product development to provide me with an update on the progress off this.  I will update this post shortly with that information.
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Colin Walker, Alum

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Hi Erik,

We've identified a fix and are working to move forward with it. I'll post another update here when we have a plan in place.

Thanks,
Colin
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Paul, Alum

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Hi Erik,

I was able to log into your account and get the labels to load up.  Please let me know if you are still having the issue on your end.
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Erik Eklund

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Hello again Paul,
Tuesday morning and all seems to be working well! Thanks for the help and let's hope things stay smooth...

Cheers,
Erik
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Colin Walker, Alum

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Hi Erik,

Thanks for posting the update! We did put in a fix yesterday afternoon. I'm glad to hear this is working for you.

Regards,
Colin

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