Can't invoice off of my ASN

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  • Updated 6 years ago
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I successfully created an ASN for po# 4609578351. However, when I went to invoice, it was not allowing me because our "vendor id" was not loading. When trying to enter our vendor id it would not allow me to edit. Now when I try to invoice off of ASN 2321, it doesn't even give me the option to invoice. Please help!
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Cindy

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Posted 6 years ago

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Hannah, Alum

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Good morning Cindy! Typically this happens when there is built up Java cache on your computer, as it can prevent information from sourcing into the form (in this case, the vendor number). What I have done is reset the last PO Change so that you can re-accept and re-create the ASN. Before you re-accept, please follow the steps outlined in these videos to clear out your Temporary Internet Files:

Clearing Temporary Internet Files
Clearing Java Cache

If after clearing your cache and re-accepting the POC the vendor number is still missing, please let me know!
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Hannah, Alum

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Hi Cindy! Just wanted to check in regarding the invoicing issue from last week. It looks like you were able to send an invoice for this PO on 3/21, so hopefully the steps above resolved the issue for you. If you have any remaining questions, please let us know.

Thanks and have a great day!