Can't enter Vendor Duns Number

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I have updated my Java and have even changed my permissions to "All Permissions Read/Write". I am ready to send an invoice but I am unable co click in the Vendor Duns Number box. Please help.
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Jaime Nelson

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Posted 5 years ago

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Paul, Alum

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Hi Jaime!

Thank you for your post!  We are currently looking into this for you and will reach back out shortly.  Thank you for your patience. 
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Paul, Alum

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Hi Jaime!

I was able to take a look into this for you.  I logged into your account and checked a few of your orders.  When I load the invoice form, I see the 'Vendor Duns Number' field sources in directly from the PO.  Since NEXCOM sends this field over on the order, it will source directly from what was sent over and not allow you to edit that field.  Are you needing to click in this field to edit the DUNS number?  If the DUNS number is incorrect, it would be best to contact your buyer at NEXCOM and have them update it within their system.  If you are having issues with a particular order, please provide me the order number and I'd be happy to take a look at that with you.  Please let me know if you have any additional questions.
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Jaime Nelson

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Hi Paul,
I am trying to send Invoice # 002-111813-0525 which is in my drafts folder. It won't send without the Duns #. Can you enter the number for me or do I need to contact our buyer and have them enter?

Thanks!
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Paul, Alum

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Hi Jaime!

I will load up that invoice now and take a look.
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Paul, Alum

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Hi Jaime!

I will load up that invoice now and take a look.
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Paul, Alum

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Hi Jaime!

I see on your invoice where that field is blank.  When the form initially loaded, it should have populated that number right from the order.  Sometimes Java can load the form incorrectly and it won't source that information.  I was able to load up a new invoice from that same order and the DUNS number sourced in properly.  In this case I think Java just had a 'hiccup' when it loaded your form initially.  Unfortunately, the only way to get that to source is to start over on the invoice and create a brand new one.

I've saved an invoice in your draft folder with the invoice number 'TEST'.  Please feel free to load this draft up and use this to create a new invoice.  This draft does have the DUNS number already sourced in, you will just need to change the invoice number to '002-111813-0525' and fill out the invoice as you did on your previous draft.  Please let me know if you have any issues or additional questions.

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