Can't print labels for multi item cartons

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  • Updated 4 years ago
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Two of one SKU come per carton but the labels will not print for wen there is one extra of that item (I.e. There is an odd number of items ordered). Any help would be great thanks!
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Nick Nedeau

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Posted 4 years ago

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Garret Nevin, Employee

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Hi Nick,

I'd be happy to help with this!  I'd like to ask a couple clarifying questions to start.  When you state that there is one extra of that specific SKU to be shipped, are you saying essentially there is a total Shipped Quantity of 3?  And are you currently trying to enter a Quantity per Carton to be 2?

If this is the case unfortunately the system will not be able to produce the label for you.  The Shipped Quantity and the Quantity per Carton needs to be evenly divisible.  To work around this you will want to add another "Pack" with a Shipped Qty of 1 and a Shipped Qty of 1 as well.

I hope this helps clear things up.  Please let me know if you have further questions!


Garret Nevin
1-888-739-3232 Opt. 1 Opt. 1

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