Can't connect to send OUTBOUND docs

  • 1
  • Problem
  • Updated 4 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old

Can't connect to send OUTBOUND docs.  When I select a group of documents to send and try and export, it just says, "connecting", and nothing happens.  This started right after the version license change.
Photo of Gaiam

Gaiam

  • 110 Points 100 badge 2x thumb

Posted 4 years ago

  • 1
Photo of FAQ

FAQ, SPS FAQ

  • 9,340 Points 5k badge 2x thumb
This was found to be a 'connection' issue caused by Process Logic.  When you are using an FTP service, there are two types of protocol that can be used, FTP and SFTP.  These options are seen on the B2B setup window where you specify the user name and password.  There is a drop down list that has the options listed.  Gaiam has the option set correctly for their install but Process Logic was trying to force FTP protocol on outgoing documents when it should have been using the protocol specified in the setup window.  The code has been updated to make this check for outgoing documents and set it correctly.  All other document types, both in and out, were already making this check.

This conversation is no longer open for comments or replies.