Cannot save my ASN anymore.

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  • Updated 3 years ago
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Hello. I am trying to save my ASN for a large Kohl's order PO 10356191 and it is not letting me save anything at this point. Can this be fixed? Please advise. Thank you.  Karin Cabezas. Charmant USA
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Karin Cabezas

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Posted 3 years ago

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Ryan, Employee

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Thank you for contacting the Support Center!

I have logged into your account and have attempted to save as well. I feel that you may have been experiencing a unique issue, as I was able to save. Please continue to use the ASN with the most recent time stamp as this was the one I was successfully able to work with. Saving took a little longer, due to the size of the ASN, but it worked successfully. If you continue to experience problems, please contact our WebForms Support Team at 888-739-3232 option 1,1.

Ryan Decker
Analyst- WebForms Fulfillment Support
Good morning Ryan,

I am the IT manager and co-worker of the original poster.  This is NOT a unique issue, and has been an ongoing one, that we have experienced for 8 years when we first established our partnership with Kohls.  I am currently working with Maura to now be able to download the shipments for this PO, to use the data in our internal system.  I have also contacted my Account Exec, Mike Miller, in regards to this with the following:

Good morning Mike,

 

I would like to introduce myself as the IT manager of Charmant USA; we have not had to reach out to our Account Exec in some time, and I wish it were for better reasons.

 

We however, are having issues processing our massive initial PO from Kohl’s, once again.

 

These issues date back throughout our partnership commencing in 2008.  SPS offered Scan & Pack as a solution, however that proved to not be feasible.  To be able to efficiently process these orders, our internal IT department developed a solution that was dependent on the ability to download information during different phases of the PO; the initial PO, and then the shipment information associated with the entry of the ASN’s, to be able to print our labels in a more efficient manner to handle the large Kohl’s shipments.

 

We’ve had many bumps in the past, and usually a phone call to SPS support was enough to resolve the issue and get the information to download.  However, on Friday, we were not able to download what we needed for a shipment that is leaving our dock today at 2:00 pm.  One of our associates spent quite a bit of time on the phone with your support, however, the only option was to print the labels, which, we were able to do, and with a lot of extra, manual work, will get that shipment out today.  The answer we received in regard to the download was, “we can’t process that large amount of data”.  This, is unacceptable, especially when we’ve somehow been able to do so in the past.

 

We took into consideration some outside variables that could affect the downloading of the data, and tried, once again, and we are not able to do so.  We will have to revert to printing the labels via SPS, for this shipment, however, it is a Plan B, and in all honestly, we prefer the Plan A we had revised to make this as efficient as possible.

 

Thank you in advance for however you can resolve this.

 

 

 

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