cannot invoice

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  • Updated 3 years ago
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I cannot invoice due to Java plug in, but I've downloaded latest version.  The warning to download latest plug in showing all the time when I click invoice.  Don't know why.  Need help
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Sharon Jian

  • 70 Points

Posted 3 years ago

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Sierra, Employee

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Hello,

Thank you for posting in the support center.  Here are some troubleshooting steps for your java issue:

1.
If you are in Internet Explorer, it may always have the pop-up window
of needing to upgrade your java.  Internet explorer does not always
remember that you have uploaded that and will ask you about it again. 
If the forms are loading up, then you can just ignore that pop up
window.  If the forms are not loading up, then we should take a look at
that.

2. If the forms are not loading up: does the blue banner of
"Please wait your form is loading" come across the screen?  If it does
and the forms do not load up, I would clear out your temporary internet
files for both java and the browser.  To do that in Java:
1.      
Open the Control Panel and click on Java.  If it is not on the front page of the Control
Panel it will be under “Programs.”

2.      
On the Java Control Panel, go to the General tab
and find where it says Temporary Internet Files.  Click the “Settings” button underneath it.

3.      
On the new window, click the “Delete Files”
button at the bottom.

4.      
On the new window, put a check mark in every box
and then click OK.

5.      
Click OK on the other windows until you have
exited the Java Control Panel.

To do that in IE:
1.      
Click the Tools menu in the upper right
corner.  It may just be a symbol of a
gear that you can click on.

2.      
Go to Internet Options at the bottom of the
Tools Menu.

3.      
On the General Tab of the Internet Options
window, look for where it says Browsing History and click the Delete button
that is next to the Settings button.

4.      
On the Delete window, put a check mark in
“Temporary Internet Files” and “Cookies.” Then hit the Delete button.

5.      
Close Internet Explorer and reopen it to make
sure the changes take place.

If the blue banner is not coming up you may have multiple versions of
java loaded onto your computer. To find out, you can go to your start
menu for your computer, navigate to programs and you can click on
uninstall or change a program.  This will load up all the programs you
have on your computer.  From here you can scroll down and see if you
have two java programs listed.  If you do, you will want to uninstall
both of them and reinstall a new version.

This will allow the program to run.  You may need to clear temporary internet files again after the new java install.

Another
troubleshooting step you can take before this process, is to try
loading a form in FireFox.  If you do not have FireFox, you can download
it for free and the then when you load a form up there will be a
flashing red block in the upper left hand corner.  From the drop down
menu, simply pick "allow and remember" for both java plug-ins.  Then
load the form again and it should load up after that.

If the
issue persists, you can also give us a call here at customer support and
we can take a look at your computer.  There are times where there is a
more unique issue and we need to get on a desk top share to take a look
at it.  If these steps do not work, give us a call and we can take a
look at it.

Thank you,

Sierra Bussey
SPS Commerce Infinite Retail Power
P: 1-888-739-3232
Fulfillment Support
fiservice@spscommercerce.com

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