cannot download excel or csv to edit items from item list

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  • Updated 5 years ago
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I'm in the repository, trying to download a spreadsheet of our items. I click on download and nothing happens. What am I missing? Is there a popup blocker or something I should disable?
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Cathy Wasserman

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Posted 5 years ago

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Matthew J. Anderson

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Hello Cathy.  There are a couple things that could be preventing that download from starting when you click on that button.  If you are on Internet Explorer, I would recommend turning on Compatibility View when you are on the Item Repository page.  Here is how you can do that.

1.) Go to Item Repository page where you would normally go to download the spreadsheet with your items.
2.) While on this page, click on the gear icon on the right side of Internet Explorer. Choose "Compatibility View Settings"
3.) Add the current site to Compatibility View by clicking the "Add" button.

If you are not using Internet Explorer or if you are still unable to download the spreadsheet, let me know and we can set up a time for me to give you a call and go over some additional troubleshooting steps.

Have a great day, Cathy!

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