cannot donwload labels

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  • Updated 2 years ago
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Under a Shipment, I'm clicking on Print.  It gives you the options to print labels in pdf, csv and so forth.  When I click on .pdf, it says it tries to download the label, but then errors out saying it couldn't download.  Any ideas?
Photo of Felipe Dominguez Jr.

Posted 2 years ago

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Ryan, Employee

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Felipe,

In regards to this issue that you are having, a little more information on exact steps you are taking might be helpful.

In general, to print your shipping labels follow these steps.

Option 1:
1. Create ASN
2. Save ASN
3. Go to drafts folder and click the next step arrow off of the ASN
4. Select shipping labels
5. There will be an option to print

Option 2:
1. Create ASN
2. Save ASN
3. Go to drafts and place check in the box to the left of the ASN
4. Go to select an action at the bottom of the page and select print labels and warehouse documents
5. Select shipping labels from presented list
6. print

If you are following these steps and still having issues I would recommend calling into our support team at 888-739-3232 as you may be experiencing a unique issue. Our team of analysts will be more than happy to assist you!

Ryan Decker
Customer Support Analyst 1

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