Cancelling line items on Petco invoices

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  • Problem
  • Updated 6 years ago
  • Solved
  • (Edited)
Archived and Closed

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We are constantly running against issues with this platform. You should have kept it in beta and tested some more before releasing it. We were sold out of a product ordered by Petco and we tried to cancel the PO. SPS Commerce Support did not know how to do this and advised us to contact Petco. As if PETCO knows your platform better than you! We tried to invoice with $0.00 amount, we selected the line "Cancel entire line", but then the invoice could not be sent because the fields for ship date and tracking# were still mandatory. One would think that if you are selecting that the line is cancelled, ship date and tracking number should be inactivated. Not the case! We then selected a Backorder date 2 months from now, knowing that Petco would cancel on their end if the order has such a late backorder date. After selecting the backorder date, the ship date field and tracking# field were still mandatory and we could not move on! Has anyone given this any thought? If the line is backordered there is no ship date yet! We had to enter a "fake" ship date and "fake" tracking number "11111111" just to be able to send the invoice with $0.00. The Direct EDI platform was much more intuitive and covered all the basic transactions. SPS Commerce doesn't! It is so frustrating to spend time on the phone with customer support for little things like these, that were a breeze in Direct EDI. I just hope that more and more customers will complain about these issues to force you to solve them soon. They are after all very basic things!
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Dana S.

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Posted 7 years ago

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Bryan H

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Hello Dana,

I am sorry to hear about your frustration. We are always looking to improve the user experience, and we strive to update particular forms as soon as we hear that improvements can be made.

For Petco invoices, I agree with your sentiment and I think that makes sense! We are reaching out to Petco to see if we can remove the carrier and date requirements whenever you select 'Whole Line is Cancelled'. We will need to get Petco's approval to make this change, as it is not made explicit in their invoice specifications.

For the time being, you are correct that you will have to enter data of some sort in the Shipped Date, SCAC Code, and Tracking Number (depending on the SCAC Code - if you enter 'USPS', then you do not have to enter a Tracking Number) in order to send out your invoices in this type of situation.

I will keep you updated as soon as soon as I have any news about getting the Petco invoice form updated in our system.
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Bryan H

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This issue has been assigned with the case # 00819294. I will update this Community thread as soon as I can report any developments, but if you would like to follow up with us about it, please refer to this case number.

Thank you!
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agree direct edi platform was a breeze, sps adds SO MANY extra steps to create same end result, alot of wasted time
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Jaclynn Cummings

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Hi Ty,

We definitely recognize you have had a difficult migration from the DirectEDI platform. As you and I have discussed before we are more than happy to assist in streamlining your workflow within WebForms. Please let us know if you would like to set up additional training!
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Bryan H

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Good morning Dana,

I am please to let you know that our development team was able to get the confirmation needed from Petco and updated the invoice form. Now, when you enter a Shipment/Order Status of 'Whole Line is Canceled', then the SCAC and the Tracking Number are no longer required on the form.

Please let me know if you have any further questions about this issue.



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