Cancelling customer order

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  • Updated 1 year ago
I have a customer that uses SPS to notify me (the vendor) that their orders have been placed. They also use their own system for submitting and invoicing. I have had requests to cancel 2 of their orders. They have done so on their system but don't seem to know how to on SPS. I have added comments to both orders but have gotten no response. Is there anyway I can cancel or reject the orders as the vendor? The PO's am I speaking of are GN20780954 & IS50027643.
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S. Smith

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Posted 1 year ago

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Jeff Wright

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Good morning,

So the best way to close orders on SPS is to pull up the order on your screen and you should see a few icons in the top right and there will be one that has an X with a branch coming out of it and that will close the workflow for that order, ultimately saying I do not want to send anymore documents off of this order. After that, you can also archive the order which is the icon to the left of the close workflow icon, this will hide it from any searches you do in the system.

Thank you

Jeff Wright
Fulfillment Support Analyst
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S. Smith

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This has been most helpful. Thank you very much!

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