Can I revise the invoice after I sent it out to CTC?

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  • Updated 3 years ago
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I forgot to add taxes on the original invoice, and now the invoice option was crossed out. I'm looking for a way to revise the invoice and add taxes to it.
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kwok Cheong

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Posted 3 years ago

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Katrina Wolyniec, Employee

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Hello,

Thank you for posting to the Support Center!

Once a document is sent, we can not revise it to revise it.  We can, however, reset the PO and allow you to recreate and resend the invoice with the complete information in it.

You will need to email or call into our Support Team and provide them with the PO number and they can complete the document reset.

From there, you can recreate the invoice, and resend it to CTC.  A best practice to note is to either use a new invoice number or use the original invoice number with a letter behind it to create a unique ID for that document or CTC will reject it from their system as a duplicate.

Thank you,

SPS Commerce Infinite Retail Power

Katrina Wolyniec

Senior Analyst | Fulfillment Support 

P: 1-888-739-3232 Option 1

niservices@spscommerce.com

 

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kwok Cheong

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hello Katrina,

Should I email to niservices@spscommerce.com and ask for a reset of the invoice?

Thanks for you reply.

Alfred
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Katrina Wolyniec, Employee

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Hi,

Yes, they would be able to do to that for you and would reply back when it is done.

Thank you,
Katrina

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