Can I process a credit memo via the website?

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  • Updated 2 years ago
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I have a credit memo for a return against your PO #4814857386.  How do I process it?

Dorner Mfg.

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Janice Reitz

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Posted 2 years ago

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Katrina Wolyniec, Employee

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Hello,

Thank you for posting in the Support Center!

I have logged in and looked at all the options and unfortunatly, the Grainger invoices are not set up to be able to send them as credit memos.  There are retailers that do allow you to send an invoice as a credit memo, but Grainger is not one of them.

The best practice is to reach out to Grainger and ask them how they would like you to communicate the credit memo.  Let them know EDI is not presently an option and they will work with you on how to handle it.

Thank you,

SPS Commerce Infinite Retail Power

Katrina Wolyniec

Customer Support Analyst II | Fulfillment Support 

P: 1-888-739-3232

niservices@spscommerce.com

 

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