Can I process a credit memo via the website?

  • 1
  • Question
  • Updated 3 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old

I have a credit memo for a return against your PO #4814857386.  How do I process it?

Dorner Mfg.

Photo of Janice Reitz

Janice Reitz

  • 70 Points

Posted 3 years ago

  • 1
Photo of Katrina Wolyniec

Katrina Wolyniec, Employee

  • 3,762 Points 3k badge 2x thumb

Thank you for posting in the Support Center!

I have logged in and looked at all the options and unfortunatly, the Grainger invoices are not set up to be able to send them as credit memos.  There are retailers that do allow you to send an invoice as a credit memo, but Grainger is not one of them.

The best practice is to reach out to Grainger and ask them how they would like you to communicate the credit memo.  Let them know EDI is not presently an option and they will work with you on how to handle it.

Thank you,

SPS Commerce Infinite Retail Power

Katrina Wolyniec

Customer Support Analyst II | Fulfillment Support 

P: 1-888-739-3232


[]Support Center – Get Help. Give Help. Share Ideas.

This conversation is no longer open for comments or replies.