Unable to Edit PO field in my invoice

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  • Updated 5 years ago
  • Solved
  • (Edited)
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I discovered that we invoiced a customer using the same PO. It is not possible for me to alter the PO field for this customer. I simply search for the PO I am invoicing and then enter in our invoice #, pricing, and allowances. There are other 'bugs' that come up with invoicing this customer every time I chose the option 'customer pick up'. I get an error message every time that makes absolutely no sense to me. I have discovered that if I save the document, then open it up from the drafts folder, and r-check it, it can then be sent. I have to do this every time they have a PO they pick up.
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amy

  • 70 Points
  • tired of trying to communicate issues like this to SPS

Posted 5 years ago

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Dave, Sr. Customer Operations Analyst

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Hi Amy!

What PO field are you trying to alter?

Also, what error message are you getting when working with the document?

If you are accidentally invoicing the same PO twice you can mark the invoice as "Done" when filling out the first invoice. This acts as a safe guard so that no further invoices can be created off of the PO. In order to do this simply check the "Done" check box in the lower left-hand side of the invoice when you are filling it out.

Alternatively, you may click the related documents button (far blue icon) to see what documents have been created off of a PO.

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