Branded Packing List via API

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  • Updated 5 years ago
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Hello Everyone,

We're beginning to interface with many different customers requiring their own branded packing lists to be supplied with each order.

Currently, our company operates as so:
  • Customer <-> SPS <-> OzLINK <-> NetSuite
A tremendous pain-point lying behind the need for the customer branded packing list is the amount of manual effort required for each and every order in logging in to SPS to print the packing list, then pairing the packing list with the NetSuite order.  The task is extremely time consuming and provides ample time and method for error, with a few listed below:
  • Fulfillment process delayed due to need for packing list
  • Misplacement of packing list (if printed prior to fulfillment)
  • Effort required to maintain visibility over each and every order for branded packing list customers
Many hands, many hours and much effort is required to avoid charge backs and maintain efficiency while shipping.

The solution we're hoping to see is a Packing List API, similar to the Label API in place today for several customers.  A simple call to the P.O. for the packing list upon fulfillment, similar to the Label API - would be a huge step forward.

As a customer, our current options are limited to either:

  1. Providing the time and effort in manual printing through the web portal
  2. Building new documents, rules and fields for each customer and tasking SPS with sourcing information to each of these fields on a per-customer basis (making new-integrations a nightmare, not to mention modifications driven by the owner of the branded packing list
While I hope we're not the only ones facing such a dilemma, I hope others may benefit from this thread as well.  

Thank you in advance,

Matt Brewer

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Posted 5 years ago

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This is great information as well as a great use case, thank you!  I am passing this thread along to our Product Team, they will respond hear with any further information.

Thank you!
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Michael Davidovich

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Hello Matt,

Thank you for your feedback, we have been thinking about building on the Label API and expending it to Packing List API almost in the way as you described it. I also feel the functionality is related to labels and at least conceptually possible for us to offer. 

There are some projects on the SPS Platform scheduled for this year, which can pave the way to being able to offer packing lists via API service. 

I will keep you posted.

Michael Davidovich

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