Bottle Deposit charge got rejected

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Hi
We are sending out the our products from BC Canada to Loblaws distribution center in BC as well  which contains bottle charges. But when we input the bottle charge and tax, the invoices got rejected  will you be able to take a look for us? PO 4804981540 Invo# 678779
reason states :invoice contains bottle deposit for articles not relevant for INVOICE#: 678779 P.O.#: 4804981540

Thank you
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Jordan

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Posted 3 years ago

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Shaquille Lee, Alum

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Hi Jordan,

Thank you for your post. I am looking into this issue now and will reach out to you once I have more of an update.

Thank you for your patience!
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Shaquille Lee, Alum

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Hi Jordan,

I am seeing a couple of errors on your sent invoice 678779A. I am seeing that for the "Ship To" address you will want to change that location from Vancouver, VC to Vancouver BC. Also for the Remit to Address I see Ricmond, BC and I believe it should be Richmond, BC.

Lastly you will want to make sure that the sum of the taxes on each "item level" equal the amount of taxes/charges you listed in the "summary tab".

I have attached a video on how to send Invoices to Loblaws here for your convenience.

Please let me know if you have any questions :)

Ps when you resend the invoice make sure to include a unique invoice ID (I.E. 678779B)
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Jordan

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HI Shaquille

Thank you for help
but I am still getting rejection, 2 questions i would like clarify.
1. In item tab- for allowance, should we put charge? and we are base in Vancouver, should be select QUE or just West
2. Summary- for allowance, should be put charge or no allowance or charge

I think we are getting rejection because of this 2 columns.

Thank you

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Shaquille Lee, Alum

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Hi Jordan,

Would you be willing to walkthrough this invoice over the phone?

If so what number can I reach you at?
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Shaquille Lee, Alum

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Hi Jordan,

Yes that time works for me. I will reach out then and walk him through the process.

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