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Accept all orders, as in our current trading system TrueCommerce, the system accepts all orders and purchase orders automatically
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Posted 3 years ago

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Katrina Wolyniec

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Thank you for posting in the Support Center.

We do automatically send back the 997 functional acknowledgment to the trading partner so they know it was received into our system.  This signals to the trading partner that you have received the document and it is there for you to view.

We do not automatically send back 855s because the retailers want to ensure that the POs are viewed and the correct information is sent back to them.  They specifically design the documents to ensure that the information they need for both their system and their business demands are communicated.

So, we automatically send the document back that signals to the trading partner that you received the document, but if they require a confirmation that you will be fulfilling the order as they requested through a PO Acknowledgment (855), that the retailers have requested each businesses sends back themselves after they have determined that they can do that.

Thank you!

SPS Commerce Infinite Retail Power

Katrina Wolyniec

Customer Support Analyst II | Fulfillment Support 

P: 1-888-739-3232


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