Why am I unable to load forms?

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  • Updated 6 years ago
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I am trying to complete 2 ASN forms. I go to the PO and tell it I want to do the ASN. A box then pops up that says please wait your form it loading. It then sits there forever and the form never loads. What do I do?
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Sherry Johnson

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  • angry and frustrated

Posted 6 years ago

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Kristina

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Hi Sherry!
Thank you for posting in Support Center! It is likely that your forms will not load because of the most recent java update.  We recommend removing any previous Java versions and updating to Java 7u45.   Please view our WebForms Troubleshooting Check and Update Java Video for a walk-through of this process.  Please let me know if you are still having issues loading ASN forms and we can schedule a time to do a desktop share where I can take a look at your computer. 
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Jeff Wachtel

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This reply was created from a merged topic originally titled
Why are my Invoice Forms not loading with the latest version of Java?.


Cannot get invoice screen to open. Upgraded to latest version of Java. Get message "please wait...your from is loading" and no forward progress.
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Katelyn McDonald

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Hi Jeff! Thank you for your post! I have merged your question with Kristina's post regarding the latest version of Java, 7u45.

I'm glad we were able to get on a desktop share and troubleshoot your computer specifically to determine why the forms wouldn't load. When using WebForms in FireFox after installing the latest version of Java, it is important to ensure that the Java plugins are being activated. When you choose to load a form, a red box may pop flash in the upper left-hand corner of Java to the left of the URL. When you click on this, you will be prompted to "Allow and Remember" to run the plugin each time. When this is chosen, the forms will load consistently and the plugin should not need to be activated again.

Thank you!

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