Why am I unable to load forms?

  • 2
  • Question
  • Updated 6 years ago
  • Answered
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: past 7 days, not FAQ

I am trying to complete 2 ASN forms. I go to the PO and tell it I want to do the ASN. A box then pops up that says please wait your form it loading. It then sits there forever and the form never loads. What do I do?
Photo of Sherry Johnson

Sherry Johnson

  • 80 Points 75 badge 2x thumb
  • angry and frustrated

Posted 6 years ago

  • 2
Photo of Kristina


  • 642 Points 500 badge 2x thumb
Hi Sherry!
Thank you for posting in Support Center! It is likely that your forms will not load because of the most recent java update.  We recommend removing any previous Java versions and updating to Java 7u45.   Please view our WebForms Troubleshooting Check and Update Java Video for a walk-through of this process.  Please let me know if you are still having issues loading ASN forms and we can schedule a time to do a desktop share where I can take a look at your computer. 
Photo of Jeff Wachtel

Jeff Wachtel

  • 172 Points 100 badge 2x thumb
This reply was created from a merged topic originally titled
Why are my Invoice Forms not loading with the latest version of Java?.

Cannot get invoice screen to open. Upgraded to latest version of Java. Get message "please wait...your from is loading" and no forward progress.
Photo of Katelyn McDonald

Katelyn McDonald

  • 920 Points 500 badge 2x thumb
Hi Jeff! Thank you for your post! I have merged your question with Kristina's post regarding the latest version of Java, 7u45.

I'm glad we were able to get on a desktop share and troubleshoot your computer specifically to determine why the forms wouldn't load. When using WebForms in FireFox after installing the latest version of Java, it is important to ensure that the Java plugins are being activated. When you choose to load a form, a red box may pop flash in the upper left-hand corner of Java to the left of the URL. When you click on this, you will be prompted to "Allow and Remember" to run the plugin each time. When this is chosen, the forms will load consistently and the plugin should not need to be activated again.

Thank you!

This conversation is no longer open for comments or replies.