ASN not acknowldeged-SEARS RIM

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  • Updated 6 years ago
  • Solved
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Please check SEARS RIM PO #694756. ASN #1626 transmitted on 7/29/13 and does not show as received by Sears. Please verify receipt of ASN. Thank you.
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Vicki H

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  • confused

Posted 6 years ago

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Fred

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Hi Vicki,

Thanks for your post!  I am looking into this right now and will update you as soon as I track that document through our system.
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Fred

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Hi Vicki,

I was able to track out that ASN and found that it was not transmitted successfully.  I was able to resend the ASN and am monitoring it's progress.  Please let me know if that document still shows as unacknowledged after the normal time it takes to successfully transmit a document.  I will follow up with you as soon as I can. Thanks!
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Vicki H

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Thanks, Fred. Document now shows as acknowledged in the Sent Box. Thank you for your help.
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Fred

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You're welcome! Glad that we were able to take care of that and sorry for any inconvenience it may have caused!

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