ASN generator and Editing down for two days now. Any updates?

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  • Updated 5 years ago
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Your ASN generator and Editing has been down for 2 days now for TRU and BBB. We cannot process our shipments. When is this going to be back up and running?
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David Tognarelli

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Posted 5 years ago

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Bryan H

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Good afternoon David,

There is currently an issue in WebForms regarding Toys R Us documents where users are unable to create ASN's or invoices (a message comes up saying "An error has occurred"). This issue has been escalated to our Trading Partner Development team at high priority, and there should be resolution very shortly. Our apologies for any inconvenience this may be causing.

There is not a system-wide issue affecting Bed Bath & Beyond documents, however, so you should be able to create and send BBB ASN's as normal. Please let me know if you are running into issues with this, and I will be happy to investigate further.

I will respond to this post as soon as I have an update regarding the Toys R Us forms!
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David Tognarelli

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Thank your or your reply. I double checked the BBB orders and it appears to work. It was not earlier so maybe it was a delay in my browser.

So, you say shortly there will be a solution. They said this yesterday as well and it's now the afternoon of the second day and no fix. Can you give a more defined timeline. Does that mean in an hour, tonight or another day?

Also, have you guys notified Toys R Us of this issue yet?
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Bryan H

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The development needed to resolve the issue has turned out to be more extensive than was originally forecast, unfortunately. We have confirmed with our development team that the fix will be installed tomorrow.

We have reached out to the EDI team at Toys R Us and informed them of the issue. We will continue to work with our Toys R Us contacts so that they are aware of the extent of the issue.

Again, we appreciate your patience with this issue. I will update this post as soon as I have further news.
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Bryan H

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Good morning David,

This issue has now been resolved, so you can now create ASN's for Toys R Us once again.

Please let me know if I can provide any further assistance.

Thank you!

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