ASN not loading

  • 1
  • Question
  • Updated 4 years ago
  • Answered
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old

when I try to begin an ASN I get a message that says PLEASE WAIT...YOUR FORM IS LOADING. But the form doesn't load, and the message doesn't go away.
Photo of Maxine Munro

Maxine Munro

  • 90 Points 75 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Paul

Paul, Alum

  • 5,714 Points 5k badge 2x thumb
Good Afternoon Maxine,

Which browser are you using where you are getting that message?
Photo of zhamnov37 .

zhamnov37 .

  • 60 Points
I am getting this same problem. The user says it started happening after Java 7 Update 67. I have tried it in IE, Firefox and Chrome. It works fine on my own machine with the same Java version installed.
Photo of Paul

Paul, Alum

  • 5,714 Points 5k badge 2x thumb
Hi,

There is a good chance there are multiple versions of java on the computer at the time v7 ud67 installed.  I would recommend uninstalling all java from the computer and then downloading the new version again. This post will walk you through those steps.

This conversation is no longer open for comments or replies.