ASN link grayed out with line through it

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  • Updated 3 years ago
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i am having an issue trying to make ASNs from PO AB7X4VP. I was allowed to make one but when i went to make the second from the PO it had lines through all the ASN links and was grayed out. I went back and it looks like everything i did prior is correct. Can you help?
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Matthew Murray

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Posted 3 years ago

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Garret Nevin, Employee

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Hi Matthew,

Thank you for posting in the SPS Support Center!  I see that you have already created an ASN draft off of that PO and it is stored in your Drafts Folder.  I would recommend working with that document. 

You can edit the document by clicking the "Edit" button on right right hand side of the document.
Please let me know if you have any further questions!

Thanks,

Garret Nevin
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Matthew Murray

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i need to make several ASNs off of that PO. There are many stores to ship to directly from the one PO. I made the first one, but when i went to make the second is when the problems starting occuring.

Thanks,
Matt
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Max, Alum

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Hello Matthew,

What problems are occurring? You should be able to make as many ASNs off of that order as you need. It looks like there was a Purchase Order Change that was sent on that order so you will want to make sure you are creating those ASNs from the newest order in your account. If the ASN option is crossed off of that newest order and you are in Internet Explorer then please follow the link below to change your 'Stored Pages' preferences. I will also include a link below to common reasons why that next step option would be crossed off.

Stored Pages Settings
Next Steps Option(s) Crossed Off

I hope this helped and let me know if you have any further questions!

Best Regards,

SPS Commerce Infinite Retail Power
 

Max Corrigan

Analyst | WebForms Fulfillment

888-739-3232 option 1,1
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Matthew Murray

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We have followed all of the steps from the link above and we are still having the same issue.

Thanks,
Matt
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Max, Alum

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Is the issue that the ASN 'next steps' option is crossed off?
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Matthew Murray

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yes. when i click next steps the ASN link is grayed out and has a line through it. We have already completed one ASN from this PO. It worked fine. However, when we went to create a second one it was grayed out.

Thanks,
Matt
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Max, Alum

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Matt,

After digging into this further it looks like the last Purchase Order Change sent over by them was a "Stand alone cancellation" which cancelled the order, thus making those options unavailable.

Have you already shipped the product? If not, I would advise reaching out to Bed Bath & Beyond regarding this cancellation order.

Best Regards,

Max
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Matthew Murray

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Then how come a new PO hasn't been issues for the remaining 30 items that were listed with this PO to do ASN's for? Any thoughts?

Thanks,
Matt
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Max, Alum

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Matt,

The previous orders would have had that quantity available if they hadn't issued a cancellation or if you hadn't accepted the cancellation.

If you have already shipped the shipment I can reset those PO Changes so that you can reject the "Stand Alone Cancellation" changes and send an invoice. Let me know if this is the case.

Best Regards,

Max
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Matthew Murray

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Whatever it takes so that i can make ASNs for the other store locations.
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Max, Alum

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Matt,

I have reset the Purchase Order changes for that Purchase Order. You need to make sure that you start from the furthest change back and accept/reject that one first. You will need to make sure that you do not accept any "Stand alone cancellation" changes, as those will make it so you cannot send anything off of those other orders.

Best Regards,
Max
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Matthew Murray

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So we accepted the furthest one and it wouldn't let us move forward to create ASNs if we didn't accept them all. There was no option to reject anything and now we are back to the original issue of the asn line being grayed out. Now what?

Thanks.
Matt
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Max, Alum

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Good Afternoon,

Brenda called in and we resolved this issue over the phone. In order to reject the PO Changes you need to actually open up the Change by clicking the ID field and then clicking on the "Reject" icon in the upper left.

I hope this helps and have a great day!

Max

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