ASN link grayed out with line through it

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  • Updated 3 years ago
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i am having an issue trying to make ASNs from PO AB7X4VP. I was allowed to make one but when i went to make the second from the PO it had lines through all the ASN links and was grayed out. I went back and it looks like everything i did prior is correct. Can you help?
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Matthew Murray

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Posted 3 years ago

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Garret Nevin, Employee

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Hi Matthew,

Thank you for posting in the SPS Support Center!  I see that you have already created an ASN draft off of that PO and it is stored in your Drafts Folder.  I would recommend working with that document. 

You can edit the document by clicking the "Edit" button on right right hand side of the document.
Please let me know if you have any further questions!

Thanks,

Garret Nevin
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Max, Alum

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Matt,

The previous orders would have had that quantity available if they hadn't issued a cancellation or if you hadn't accepted the cancellation.

If you have already shipped the shipment I can reset those PO Changes so that you can reject the "Stand Alone Cancellation" changes and send an invoice. Let me know if this is the case.

Best Regards,

Max
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Matthew Murray

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Whatever it takes so that i can make ASNs for the other store locations.
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Max, Alum

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Matt,

I have reset the Purchase Order changes for that Purchase Order. You need to make sure that you start from the furthest change back and accept/reject that one first. You will need to make sure that you do not accept any "Stand alone cancellation" changes, as those will make it so you cannot send anything off of those other orders.

Best Regards,
Max
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Matthew Murray

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So we accepted the furthest one and it wouldn't let us move forward to create ASNs if we didn't accept them all. There was no option to reject anything and now we are back to the original issue of the asn line being grayed out. Now what?

Thanks.
Matt
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Max, Alum

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Good Afternoon,

Brenda called in and we resolved this issue over the phone. In order to reject the PO Changes you need to actually open up the Change by clicking the ID field and then clicking on the "Reject" icon in the upper left.

I hope this helps and have a great day!

Max

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