ASN Issues

  • 1
  • Problem
  • Updated 8 months ago
When I enter a Sears/Kmart PO for ASN, I am entering the correct package quantity and the correct piece count per package but when I send the ASN the Website changes the package quanitiy and the inner piece quantity. We have incurred fines because of this issue with the websire. Please advise on how to correct this issue.
Photo of Dawn Hart

Dawn Hart

  • 70 Points

Posted 8 months ago

  • 1
Photo of Ryan Morrissey

Ryan Morrissey, Employee

  • 1,646 Points 1k badge 2x thumb
Dawn,

Please contact our Support team via one of the below channels:

-Email: support@spscommerce.com
-Phone: 1-888-739-3232 option 1
-Messenger: Use the blue Chat icon in your Fulfillment account to connect with a live agent.

-Ryan