ASN IS NOT OPENING WHEN PROMPTED

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  • Updated 3 years ago
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I am trying to complete ASN's and invoicing and neither option will open. I am prompted, as usual, to download JAVA, which I have already done. I even uninstalled and reinstalled to be sure it wasn't JAVA causing the error. Still there is nothing done when i select ASN option or invoicing option. Additionally, how do we keep the JAVA tutorial to keep from popping up when we select one of these options. It delays the process with time sensitive tasks.
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NICKOLE

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Posted 3 years ago

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Max, Alum

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Hello Nickole-

Thank you for posting to the Support Center!

I am sorry you are experiencing these issues. I am not sure which browser you are using but could you please follow the troubleshooting steps below in both of the browsers listed?

Fire Fox: The Preferred Browser
  1. Go to java.com
  2. Under the big red “Download Free Version of Java” button click the small “Do I have Java?”
  3. This will bring you to a new page where you will want to click “Verify Java”
  4. You may be asked to activate Java. IF so click on this option.
  5. A run window may appear if it does not automatically verify. If this occurs, click the check box that prompts it to not ask every time and then click run.
  6. Once done verifying, close your browser.
  7. Re-open Fire Fox and go to your WebForms account
  8. Load your form. Be mindful of a Red Lego block in the upper left hand corner of your browser near the back arrow. Click on it if it is there and set plugins to allow and remember. Do this if any sort of pop up blocker is showing in the top/bottom of your screen. If this step was needed to be taken you may need to try to re-open the form.
  9. If the prompt to run comes up, please click the check box once again and click run. This may be needed to be done 2-3 times as you tell your computer that Java is safe to run.
Internet Explorer: Acceptable Browser
  1. Go to java.com
  2. Under the big red “Download Free Version of Java” button click the small “Do I have Java?”
  3. This will bring you to a new page where you will want to click “Verify Java”
  4. You may be asked to activate Java. IF so click on this option.
  5. A run window may appear if it does not automatically verify. If this occurs, click the check box that prompts it to not ask every time and then click run.
  6. Once done verifying, close your browser.
  7. Re-open Internet Explorer
  8. If the prompt to run comes up, please click the check box once again and click run. This may be needed to be done 2-3 times as you tell your computer that Java is safe to run.
Google Chrome/Edge: Unsupported Browsers
Currently these two browsers do not support plugins. This includes Java. Please use on of the above options for the time being.

Safari: As with Chrome and Edge, we would prefer you use Internet Explorer or Fire Fox.

Also, as far as getting rid of that 'Java Tutorial' pop-up - you may be able to get rid of that by adding our site to your compatibility view settings in Internet Explorer. In order to do that please follow the link and perform steps 1-4 HERE.

If these steps do not solve your issues, please call into our Fullfilment Support Team as you may be experiencing an unique issue that our team would be happy to help you resolve.

Best Regards,

SPS Commerce Infinite Retail Power


Max Corrigan
Analyst, Fulfillment Support

P: 1-888-739-3232
niservices@spscommerce.com

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