ASN Grayed out

  • 1
  • Problem
  • Updated 3 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old

I need to create an ASN for PO 359382 (for The Buckle from Belgo Lux) and the option for it is grey and crossed out. Can't send it, it is in my draft status. Any suggestions?
Photo of Ana Maria

Ana Maria

  • 122 Points 100 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Garret Nevin

Garret Nevin, Employee

  • 304 Points 250 badge 2x thumb
Hi Ana,

Thank you for posting to the Support Center! 

I am able to see that the PO was "Closed" in WebForms.  This usually happens if someone selects the "Done" button on the bottom of a form (such as the PO Acknowledgement).  I was able to Open it back up for you. 

You can Open documents back up by clicking the check button on the left hand side of the document and then clicking "Open" from the "Select an Action" drop down bar. 

Please let me know if I can assist in any other way!

Regards,
Garret Nevin
Photo of Ana Maria

Ana Maria

  • 122 Points 100 badge 2x thumb
Good morning,
There is a problem with the ASN. It seems that we have 3 times the qties we need in it.
PO 359382 should be only 1199 units and ASN showing 6663 units. Please let us know what we need to do to correct it.

This conversation is no longer open for comments or replies.