ASN Error "State requires text with exactly 2 characters..."

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  • Updated 4 years ago
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I can't send an ASN. I'm getting an error pop up saying "State requires text with exactly 2 characters but contains 'ON' ".

The state field in the ship to IS filled out with exactly 2 characters - "ON" which is the 2 character province code for Ontario, where I'm shipping to.

This has never happened over the past 2+ years. The address fields have been defaulted to auto-populate since day 1 and we've never had to touch these fields. Today, all of a sudden, it's giving me this error.

Other ASN's have been sent today without issues.

I have tried changing the field to other characters. I have made a new ASN. The problem persists.
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Posted 4 years ago

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Max, Alum

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Good afternoon Cam,

Thank you for posting to the Support Center!

It looks like you chatted in regarding this issue and were able to resolve it. Please let me know if you have any other questions otherwise have a great weekend!

Best Regards,

SPS Commerce Infinite Retail Power

Max Corrigan

Analyst | WebForms Fulfillment

888-739-3232 option 1,1

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