ASN

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  • Updated 3 years ago
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WRONG ASN CREATED
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Cecília Vaz

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Posted 3 years ago

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Cecília Vaz

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Hi,
I erreneously created ASN no34 from the wrong PO.
Can you cancel it as I've just created a new one (35)?
Thanks
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Ryan, Employee

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Thank you for contacting the Support Center, Cecília!

I suppose a little more information would be helpful in this case. In general, however, if you used the wrong ASN you always have the ability to close out of it if you have not saved it, delete it if you have it saved as a draft, or you can create a new ASN if you sent the previous one with errors. With the third option, you will want to reach out to your trading partner and ask for them to disregard the first ASN, as you do not want them to be expecting multiple shipments to be coming in.

Feel free to respond with more information, if these generic answers do not answer your question.

Ryan Decker
Analyst- WebForms Fulfillment Support
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Cecília Vaz

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Thanks for your prompt reply.
I saved the ASN. Is there any way I can cancel it, or yourself? Delete it I mean.

Thanks,  

Cecilia
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Ryan, Employee

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If it is saved you can delete it from your drafts folder. To do so: find it in your drafts, put a check in the box next to it under the status column, go to the select an action drop down menu at the bottom of the page and select delete. You can only delete saved documents in your account. Once sent, there is no way to cancel them from sending, as we do not have a way of going into your trading partners system and deleting it out of there. If this occurs, you will want to let them know you sent a document by error and that you are sending a revised version.

Ryan Decker
Analyst- WebForms Fulfillment Support
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Cecília Vaz

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Thank you Ryan. It is clear. It has been sent so I have no other option than to let our trading Partners know.

Thank you and Have a good day!

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