Asking for java plug in but already installed and updated.

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I have installed Java, (using internet explorer) and my first invoice worked fine. Now when I try to work with the next invoice it tells me that I must install the Java plug in. But it is installed and updated. I tried the suggested fix of deleting the history and cookies, but it still says Java plugin required.  I am using internet explorer.  Please help.  Order 010111006570.  Bertagna Son Kissed Vineyards
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Jennifer Leonard

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Posted 3 years ago

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Katrina Wolyniec, Employee

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Hello,

Thank you for posting in the support center.  Here are some troubleshooting steps for your java issue:

1. If you are in Internet Explorer, it may always have the pop-up window of needing to upgrade your java.  Internet explorer does not always remember that you have uploaded that and will ask you about it again.  If the forms are loading up, then you can just ignore that pop up window.  If the forms are not loading up, then we should take a look at that.

2. If the forms are not loading up: does the blue banner of "Please wait your form is loading" come across the screen?  If it does and the forms do not load up, I would clear out your temporary internet files for both java and the browser.  To do that in Java:

1.       Open the Control Panel and click on Java.  If it is not on the front page of the Control Panel it will be under “Programs.”

2.       On the Java Control Panel, go to the General tab and find where it says Temporary Internet Files.  Click the “Settings” button underneath it.

3.       On the new window, click the “Delete Files” button at the bottom.

4.       On the new window, put a check mark in every box and then click OK.

5.       Click OK on the other windows until you have exited the Java Control Panel.

To do that in IE:

1.       Click the Tools menu in the upper right corner.  It may just be a symbol of a gear that you can click on.

2.       Go to Internet Options at the bottom of the Tools Menu.

3.       On the General Tab of the Internet Options window, look for where it says Browsing History and click the Delete button that is next to the Settings button.

4.       On the Delete window, put a check mark in “Temporary Internet Files” and “Cookies.” Then hit the Delete button.

5.       Close Internet Explorer and reopen it to make sure the changes take place.

If the blue banner is not coming up you may have multiple versions of java loaded onto your computer. To find out, you can go to your start menu for your computer, navigate to programs and you can click on uninstall or change a program.  This will load up all the programs you have on your computer.  From here you can scroll down and see if you have two java programs listed.  If you do, you will want to uninstall both of them and reinstall a new version.

This will allow the program to run.  You may need to clear temporary internet files again after the new java install.

Another troubleshooting step you can take before this process, is to try loading a form in FireFox.  If you do not have FireFox, you can download it for free and the then when you load a form up there will be a flashing red block in the upper left hand corner.  From the drop down menu, simply pick "allow and remember" for both java plug-ins.  Then load the form again and it should load up after that.

If the issue persists, you can also give us a call here at customer support and we can take a look at your computer.  There are times where there is a more unique issue and we need to get on a desk top share to take a look at it.  If these steps do not work, give us a call and we can take a look at it.

Thank you,

SPS Commerce Infinite Retail Power

 

Katrina Wolyniec

Senior Analyst | WebForms Fulfillment Support 

P: 1-888-739-3232 Option 1

niservices@spscommerce.com

 

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