Are sent invoices not transmitting?

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  • Updated 2 years ago
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I have invoices in the sent folder from 8/22-8/29 that don't seem to be transmitting. Please advise. Thank you.
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pam

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Posted 2 years ago

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I am also having this issue!
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Allie Lawler, Employee

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Hello Pam,

Thank you for posting in the SPS Commerce Support Center!

It sounds like there may be an issue in your connection to your trading partner. It's possible that the documents could have errors, or that the communication method used for you trading partner may be having connection issues.

For questions about specific documents or for specific trading partners, please feel free to contact our support team at (888) 739-3232.

Thank you,

Allie Lawler
Customer Support Analyst I
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pam

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I submitted a post about this a week ago and Ryan said it was an issue that was working on being fixed. I haven't heard anything since and it doesn't look like it's been fixed.
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Allie Lawler, Employee

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Hello Pam!

It's true that there were connectivity issues with certain AS2 connections last week, but we have addressed those issues. If you are still seeing specific documents that have not processed, we would ask that you contact our support team at (888) 739-3232 so we can take a look at any problems unique to your company.

Thank you,

Allie Lawler
Customer Support Analyst I

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