Anyone having difficulties with SPS once upgraded to Windows 10 ?

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Windows 10 & SPS
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Lori Smillie

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Posted 3 years ago

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Katrina Wolyniec, Employee

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Hello,

Thanks for posting in the Support Center!

We have been seeing an increased use of The Edge Browser when customers are using Windows 10.  The Edge is usually set up at the default browser and Internet Explorer is not always on the standard toolbar making it a bit more difficult to find.

If you are using The Edge, it does not support the java plug-ins and you will need to switch over to either Internet Explorer or FireFox.  You will first want to make sure you are using one of those two browsers, if you continue to have issues after switching to one of those browsers, let us know the exact nature of the issue either here on the support center or you can call us at 1-888-739-3232 and we can address that issue as well.

Generally speaking, however, when a customer switches over to Windows 10 we usually see them in The Edge and that browser is not compatible with the java based forms.

FireFox is our most stable browser and is the most recommended.  If you are able to, I would recommend downloading FireFox and working with that browser.

Thank you,

SPS Commerce Infinite Retail Power

 

Katrina Wolyniec

Senior Analyst | WebForms Fulfillment Support 

P: 1-888-739-3232 Option 1

niservices@spscommerce.com

 

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Lori Smillie

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AMAZING..... I downloaded Firefox and now have full access.   Thank you very kindly.

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