Amend/delete invoice

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  • Problem
  • Updated 2 months ago
I found out duplicate allowance show on invoice no.180797 and already sent out the invoice. How to amend/delete the invoice?
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April

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Posted 2 months ago

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Ryan Morrissey, Employee

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April,

Once a document is sent, it cannot be retrieved. The best thing you can do is contact your trading partner to let them know that the initial document(s) was/were sent in error.

As long as the above is done in timely fashion, they should be understanding to the mistake that was made.

Let me know if you have any additional questions.

-Ryan