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We are having some difficulties with Amazon and have been receiving multiple charges for no carton labels and no expiration dates. We are currently using the 3PL CaseStack to fulfill our orders but do not have the connection between SPS and CaseStack at present.
Is there a suggested procedure to process our Amazon orders through SPS?
We currently receive the orders through SPS and verify them on the Amazon vendor portal. At present we are only processing orders 25 cases or more. Once the POs have been checked we then cancel any orders that don't meet this 25 case threshold. The POs are then entered into the CaseStack system and the order/shipment is created in the Amazon vendor portal.
The Amazon packing slip is then emailed to our 3PL to act as case labels. Once Amazon has designated the carrier we receive the confirmation email. The carrier then reaches out to CaseStack for pickup. Once the carrier arrives they provide CS they provide the PRO number and we use this to create the ASN in the Amazon vendor portal. As our warehouse only picks the order on the day of delivery we are unsure of the expiration dates of the product and are unable to include these when creating the order in the Amazon portal.
Is there any other way we could be processing this through SPS?