Amazon procedure through SPS

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Hi Support Center,

We are having some difficulties with Amazon and have been receiving multiple charges for no carton labels and no expiration dates. We are currently using the 3PL CaseStack to fulfill our orders but do not have the connection between SPS and CaseStack at present.

Is there a suggested procedure to process our Amazon orders through SPS?

We currently receive the orders through SPS and verify them on the Amazon vendor portal. At present we are only processing orders 25 cases or more. Once the POs have been checked we then cancel any orders that don't meet this 25 case threshold. The POs are then entered into the CaseStack system and the order/shipment is created in the Amazon vendor portal.

The Amazon packing slip is then emailed to our 3PL to act as case labels. Once Amazon has designated the carrier we receive the confirmation email. The carrier then reaches out to CaseStack for pickup. Once the carrier arrives they provide CS they provide the PRO number and we use this to create the ASN in the Amazon vendor portal. As our warehouse only picks the order on the day of delivery we are unsure of the expiration dates of the product and are unable to include these when creating the order in the Amazon portal.

Is there any other way we could be processing this through SPS?

Thank you!!!
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Simone

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Posted 3 years ago

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Max, Alum

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Good morning Simone!

Thank you for posting to the Support Center.

It sounds like most of your document processing is currently happening in the Amazon Vendor Portal. However, in order to get the carton labels that they are requesting we will want to process the Advance Ship Notice document through SPS Commerce WebForms.

The ASN is critical to seamless and timely receipt of shipments. It allows Amazon greater visibility into in-transit products which allows them to more accurately reflect item availability to customers. I will walk through some steps to create the ASN and to get these carton labels accurately on the boxes. This may be something that you want CaseStack to create so if you want to forward this information to them, they can have a greater understanding of filling the document out as well.

Please follow the steps below:
  1. Find the Purchase Order from Amazon in your WebForms account
  2. Click on the orange 'next steps' arrow next to that purchase order
  3. Choose Advance Ship notice
  4. Fill out the fields that are outlined in blue - these fields are mandatory
  5. Once you have those filled out on the 'Header' tab you will then want to move over to the 'Order' tab
  6. Once on this tab you will fill this put to properly reflect the way that your cases are packed. (This will ensure that we get the proper amount of labels for each carton) Please follow the link HERE for a better walk through of how to pack and ASN
  7. Once this ASN is completely filled out you will then click the 'Save' button at the bottom of the screen
  8. Then, there will be an option to 'View Shipping Label' - click on that
  9. The shipping label will then appear
  10. In your case you will most like want to save this document and send this over to CaseStack to apply these to each carton in order to avoid any chargebacks
For the expiration dates - if you are unsure of this you will want to reach out to Amazon to inquire about the best date you should put in there but please note that the furthest out date our system will accept is 10 years from today's date.

Overall, your case is fairly unique so please feel to reach out again or call us at the number below if you have any further questions. I will also have your dedicated implementation analyst reach out to you about this as you are still in the final stages of implementation with this setup.

Below is a brief overview of Amazon that may be of assistance to you as well. I hope this helps!

Amazon Overview

Regards,

SPS Commerce Infinite Retail Power
 

Max Corrigan

Analyst | WebForms Fulfillment

888-739-3232 option 1,1
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Andrea Slinde

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Hi Max,

Thank you so much for your clear explanation. Currently, we use this same process to generate carton labels for Target, so I am familiar. However, when I get to step #8 and click 'View Shipping Label', no labels appear. When I am creating an ASN for Target orders, at the bottom of the page, I click 'Check', 'Save' and 'Send'. Then I retrieve the carton labels from the "Sent" folder.

Do you suggest that I do the same for Amazon labels (check, save, send and retrieve labels in Sent folder, as opposed to clicking 'View Shipping Label')?

Now that I have already created an ASN for Amazon PO 5F444HMG and no labels are appearing, I am unsure how to access the labels that should have been generated by creating an ASN.

Please let me know if you have any suggestions!

Thank you,
Andrea
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Max, Alum

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Hello Andrea,

For viewing and printing shipping labels I would advise to view and print them before sending the ASN. This way, if there was ever an error with the labels you could still alter the ASN before it is sent out. Also, for most retailers, the standard procedure is to send the ASN right after the shipment leaves your hands.

I took a look into your account at the labels for PO 5F444HMG and was able to view them - so I think this may be a potential browser issue. Could you please let me know what you are experiencing when trying to view those shipping labels? Is there just a blank screen appearing? Also, which internet browser are you currently using? Another issue may be that you have a pop-up blocker activated that may be blocking the labels from appearing.

Best Regards,


SPS Commerce Infinite Retail Power
 

Max Corrigan

Analyst | WebForms Fulfillment

888-739-3232 option 1,1
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Andrea Slinde

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HI Max,

With our Target shipments, we complete the ASN well before the shipment leaves our warehouse, primarily because we thought you had to complete the entire ASN process in order to view the labels. If we can get the feature to work so that we can view and print labels before sending the ASN, then we can probably avoid some chargebacks.

When I tried to 'view and print' the labels for Amazon PO 5F444HMG before sending the ASN, nothing showed up and I was unable to view the labels in any capacity. I'm wondering where I need to go to access these labels since I am not "sending" the ASN to which the labels would show up in the "Sent" folder.

I'm sure it has something to do with a pop-up blocker, since that has been an issue for us in the past. Im currently using Firefox as a browser. I know the first couple steps to remove the pop-up blocker by going into 'preferences' in the top right-hand corner of the browser, but could you walk me through the rest of the steps?

Thanks!
Andrea
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Max, Alum

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Good morning Andrea,

I sent you an email and started a case for this issue because I think that this issue would be better resolved over email/phone. The case number is 02434292.

Have a great day!

SPS Commerce Infinite Retail Power
 

Max Corrigan

Analyst | WebForms Fulfillment

888-739-3232 option 1,1
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Andrea Slinde

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Thank you Max,

I will give a call to the number above to discuss this further today. Thanks again for all of your help!

Andrea
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Andrea Slinde

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Hi Max,

Please give me a call if you are free tomorrow or Wednesday! I can be reached at [Phone # Removed].

Thank you,
Andrea
(Edited)

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