amazon POs JOIHB-Canada not coming thru

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  • Updated 4 years ago
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Amazon Canada JOIHB has sent 3 files that are not coming thru (first submittal Monday a.m.).  They resent them yesterday 12:20 PM.  Still not seeing them.  Can you confirm connection is trouble free?  The last file we received from them was 02/09/15.  Thanks.

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Margaret Johnson

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Posted 4 years ago

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Ava

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Hi Margaret,

Thank you for posting on the Support Center! Those three orders did hit our system, but were rejected because of an error in the EDI. This is actually being fixed by our development team right now to accommodate for this segment in the orders, so that you can see them in WebForms. I will let you know when this is resolved today or tomorrow, and your POs have been reprocessed. Please let us know if you need any more information or have any other questions!
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Margaret Johnson

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POs were here when I arrived this morning!  Thanks for everyone's help to resolve this quickly.


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Ava

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Hi Margaret,

You are most welcome! Please let us know if anything else comes up!

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