amazon invoices in bold (WF)

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  • Updated 4 years ago
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Did these 3 invoices get picked up by Amazon?  They are still in bold in WF and we have not been paid for them.  Could you resubmit them, as I can't do that easily without reentering all the data?  Please advise.

9001469583        
07/11/2014         09/09/2014         Dr2b0tqdN          1,373.00

9001470523         07/14/2014         09/12/2014         DpWL09qfN        750.00

9001470524         07/14/2014         09/12/2014         DKYmljq1N         750.00

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Margaret Johnson

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Posted 4 years ago

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Carrie, Customer Operations Analyst

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Hi Margaret,
I will look into this and let you know what I find for these invoices.

Thanks for your post!

Carrie
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Carrie, Customer Operations Analyst

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Hi again Margaret,

I did some searching to see if I could find some 997s verifying that Amazon's system received the invoices. The invoices successfully made it out of our system but I do not see any 997s. Unfortunately, since they were sent so long ago there's no way to pinpoint what happen. Be that as it may, you can easily resend those from your WebForms account:

- Click on 'Search' under the logout button.

- Click on the date range 'All'

- Input each invoice number into the the ID field that says "Search by document ID"
(you can mass search by separating each invoice number by a comma)
- Check the box next to each invoice
- Go to 'Select an Action' and choose 'Requeue'


This will resend all the invoices. If they still don't make it through
to your trading partner we will at least have more recent data to
research why/if they are failing somewhere outside of our system.

Please let me know if you have any further questions!

Carrie
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Margaret Johnson

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Thanks Carrie.  Is this what I should be seeing after "Requeue" (no action)?


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Carrie, Customer Operations Analyst

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Oh okay, I guess since they are still bold we can't requeue it like that. I have resent all three for you and we now have 997s, which means Amazon has accepted them.

Please let me know if you have any further questions.

Carrie
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Margaret Johnson

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Carrie, Customer Operations Analyst

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Thanks :)

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