Amazon Chargebacks

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  • Updated 2 months ago
We are set up as a vendor with Amazon. We get chargebacks weekly for: "Receive Related - Mainly issues with no carton content labels". Does anyone have knowledge of this - required carton labels and/or have a resource I can look at other than Amazons Contact Us feature?
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Beth

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Posted 3 months ago

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Alex Vournas

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Amazon is a machine and you will never receive any meaningful response.  Log Into Vendor Central and click "Support" on the top.  Then paste: "no carton content labels"  and there will be some resources.  It's a lot of figuring it out yourself.  Anything that has a carton/case will typically require a label.  Fines add up quickly.  
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Ryan Morrissey, Employee

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Beth,

Without additional detail from Amazon, I'd agree with Alex's ideas. This will need to be addressed by Amazon, unfortunately.

If they tell you that something is being done wrong on the EDI side of things, let our Support team know and we'll get the issue resolved:

-Email: support@spscommerce.com
-Phone: 1-888-739-3232 option 1
-Messenger: Use the blue Chat icon in your Fulfillment account to connect with a live agent

I hope this helps!

-Ryan
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Sameth Ear

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Hi Beth,

We are having this same issue, received numerous charge backs, and have contacted Amazon about this which they worked on for over a month.

The outcome was, the labels that were being printed to be placed on the shipments via SPS/EDI were not showing our item UPC codes & instead were showing our item#.

I hope you were able to figure this out.

Hope it helps!