Advanced Ship Notice Problem

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  • Problem
  • Updated 6 years ago
  • Solved
Archived and Closed

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When doing Advanced Ship Notice can we skip the ship via and tracking number? One order was accidentally was delivered via our own truck. No option in the Ship Via for Our Trucking code. Can not proceed with invoicing cause of this.
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jackie tu

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Posted 6 years ago

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Dave, Sr. Customer Operations Analyst

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Hi Jackie!

What trading partner are you looking with? I can take a look at their specifications to see what they allow.
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jackie tu

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Grainger, thanks!
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Dave, Sr. Customer Operations Analyst

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Thanks for the information Jackie!

Grainger requires you to select a Grainger SAP Carrier Code and Equipment Number when filling out the Advance Ship Notice (as verified by the blue outline around these fields)

If your trucking company is not available from the drop-down list you will need to contact Grainger to have this added, as this deals with one of their internal systems.

It may be best to contact your buyer in order to determine the best workaround for this before it is added to the form.

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