Advance Ship Notice error

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  • Updated 3 months ago
Hello,

I've been trying to send ASN to Tessco Technologies from Xantrex Technology but keep getting attached error message for the last 3 weeks now. The last ASN that was successfully sent to Tessco was on July 19 for PO 124744 which was ASN 443. We have not been able to send ASN for POs 126431 & 130585 but we are able to send ASNs to our other customers.

Please help and thanks in advance :)


Regards,
Erika
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Order Management

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Posted 3 months ago

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Ryan Morrissey, Employee

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Erika,

Please contact our Support team if you haven't done so already. This appears to be an issue on our side that we can correct for you right away.

Support can be reached via any of the below channels:

-Email: support@spscommerce.com
-Phone: 1-888-739-3232 option 1
-Messenger: Use the blue Chat icon in your Fulfillment account to connect with a live agent

-Ryan