adjustment in price

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I'm trying to invoice for a price adjustment on PO# 4615375233. The cost originally billed on invoice# 2434259RI, was $813.08 LESS than what should have billed. Please advise how I can enter this additional invoice for money owed. Thanks!!
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Cindy

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Posted 3 years ago

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Johnny, Employee

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Hi Cindy,

Thanks for your post -- good question. What's the reason for the $813.08 difference? I see that Invoice 2434259RI was billed for the same amount as what was ordered on the Purchase Order.

Whatever the reason, to reconcile the $813.08 difference, you would need to send a new Invoice to Grainger. You'll notice, however, that the Next Step option for Invoice is crossed-off from the Shipment: Invoice.

Because this is a Grainger Purchase Order, you'll need to connect with your Supplier Performance Analyst (SPA) to determine next steps. It may be an instance where Grainger will have you submit a new Invoice from the Purchase Order [instead of the Shipment]. It may be an instance where Grainger has you submit a hard-copy Invoice. I'm not sure what their next steps will be, but your Supplier Performance Analyst at Grainger will be able to recommend next steps since the option for a new Invoice isn't available via WebForms.

I am in the office today if there are additional questions: 888-739-3232 Option 1 then 1.
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Cindy

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The reason for the difference was that RPL3’s were ordered, and they were billed for RPL3’s. However, we shipped RPL11’s and they decided to keep the RPL11’s.

 

I’m not sure who my SPA is? Would you be able to let me know?

 

Thanks

Cindy

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Johnny, Employee

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Hi Cindy,

Thanks for clarifying! So SPS Commerce doesn't store Supplier Performance Analyst information for Grainger vendors. You'll want to reach out to Grainger directly to determine who your SPA contact is:

Ebusiness_Ops@grainger.com

If, after speaking with your SPA, you determine that you are able to says they can send another Invoice, I would strongly encourage your SPA to provide written-confirmation that you can forward to niservices@spscommerce.com.

Thanks -- happy Holiday Weekend!
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Cindy

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Good Morning -

I spoke with my SPA, and she advised that I need to cancel the originally billed invoice on this PO. Can you please advise how I go about doing so?

Thanks!

Cindy

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Brandon Clayton, Former Team Member

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Hello Cindy,

From an SPS Commerce standpoint, there is not a way to cancel a document once it has been sent. Our documents operate much like an email in that regard. What I would suggest is sending a new PO Acknowledgment that cancels the items on the original order (as it sounds like the wrong items were shipped and the items on the original PO were never shipped). You will then want to contact Grainger to have them send you a new order that contains the item that was actually shipped to them. Once you receive that new PO, you will be able to send the appropriate invoice for the correct item and dollar amount. Grainger should either be able to disregard or purge invoice 2434259RI from their system, but your SPA can confirm that. Please feel free to contact me if you have any further questions.

Thank you,
Brandon Clayton

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