Ace hardware-ASN not received?

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Please check ASN #1622-PO #GKYXJ.  ASN transmitted on 12/17/14. Please confirm receipt.

Thank you.

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Vicki H

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Posted 4 years ago

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Jordan, Software Engineer

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Good morning Vicki!

Thank you for checking up on that ASN!  We have not received a 997 (Acknowledgement) from Ace for this ASN, however we do have an MDN (which is similar to a 997, but specific to their connection type).

This means that while they "picked up" the ASN, they did not transmit a 997 back.  I would advise reaching out to Ace to see if they have the ASN.  I would be more than happy to retransmit if they do not have the ASN.

Best!

Jordan
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Vicki H

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Please retransmit just to be certain.  Thank you.
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Jordan, Software Engineer

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Vicki,

Great news - as I went to retransmit the ASN, I found an Acknowledgement from roughly 10 AM Central Time today.  I am not sure if Ace had trouble transmitting this 997, but we have received it.  No action is needed on your end, have a great rest of your day.

Jordan

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