According to Spencer PO# 715464 was not acknowledged when received

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FEA Merchandise Inc! - Spencers PO 715464 - claims no acknowledgement sent.  Can you please research this?
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Shirley Tripler

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Posted 3 years ago

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Tim Walklet, Employee

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Dear Shirley,

Thank you for posting in the SPS Commerce Support Center!  In order to better address your issue I need just a little bit more info.  When Spencer Gifts says that no acknowledgement was sent, are they saying that they are missing a 997 (Functional Acknowledgement), or a 855 (PO Acknowledgement).

If it's a 997 they say they are missing that is normal. Due to the way Spencer Gifts data processes in our system they do not receive 997s.

On the other hand, if it's an 855 they are missing, that is not a document that they are set up for, nor is it mandatory, so that would not be a problem either.

If you have any other questions, comments , or concerns, please feel free to reach out to us again.

Best Regards,

SPS Commerce Infinite Retail Power

 

Timothy Walklet

Analyst-WFS

 

P: 1-888-739-3232, opt.1, opt.1

niservices@spscommerce.com

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