Accepting Purchase Order Changes

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  • Updated 2 years ago
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I am trying to create an invoice for Costco from a Purchase Order Change and receive the notice "The selected document could not be used at this time. You must receive all pending Purchase Order Changes before replying to a document." I tried to accept the Purchase Order Change but this failed. I archived the original Purchase Order. Can you please tell me how I can create and send an invoice?
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Deborah Robell

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Posted 2 years ago

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Ryan, Employee

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Deborah,

First of all you will want to find your Purchase Order?  You can use this link to determine how to do that:https://supportcenter.spscommerce.com/spscommerce/topics/how_can_i_search_for_archived_documents

Then you will want to un-archive. This link will also help talk through this process:
https://supportcenter.spscommerce.com/spscommerce/topics/video-document-archiving

Ultimately you will need to address all order changes in the order they came in (oldest to newest). Here is a good link that walks though accepting changes:
https://supportcenter.spscommerce.com/spscommerce/topics/addressing-a-purchase-order-change

If you have further questions, please contact our support team at 888-739-3232 option 1,1 and an analyst would be more than happy to assist you with this process. You will just want to make sure to provide them with a purchase order number so that they are able to investigate further as well.

Ryan Decker
Customer Support Analyst 1

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