"Next Steps" crossed off?

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  • Updated 6 years ago
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I received a new PO today, and the "Next Steps" are greyed out and crossed off? (All other POs received today, the "Next Steps" are available.) What do I need to do to correct this ?
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Denise Whibley

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Posted 6 years ago

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Hannah, Alum

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Good afternoon Denise! I got logged into your WebForms account and I do not see document options crossed off under Next Steps. This typically means your browser didn't properly update your inbox after you opened the new POs.

There is a very simple fix: simply delete your browser's temporary internet files. If you are unfamiliar with this process, I encourage you to review this brief training video:

Clearing Temporary Internet Files

Please let me know if you have any questions, or if you still do not have the Next Steps options after running through these steps. Have a great day!

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