Why can’t I get my forms to load?

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  • Updated 5 years ago
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I’m trying to fill out my Advance Ship Notice document, but the form doesn't load. When I click "Next Steps" there is a popup that says, “Please wait... Your Form is Loading" but it doesn't load. I have tried in internet explorer as well as Mozilla and cannot open the form. Is there anything you can suggest I do to open this?
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FAQ, SPS FAQ

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Posted 6 years ago

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Sarah

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Great question! It is important to note that WebForms forms and labels load using Java. Most issues with forms loading have to do with not having Java or not having the correct version of Java installed on a computer. If either of these scenarios apply to your computer, pop-up window will notify you of the issue. The pop-up window will contain a link to a tutorial on checking and updating your version of Java (below) as well as a link to the Java download site. Once the updated version of Java has been installed, it may be necessary to clear your browser’s Temporary Internet Files.

To learn how to check/update your version of Java, take a look at this training video!
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andrea

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Target needs me to create invoices they say they never received. I am unable to load a free-form invoice. I get a message saying the form is loading but it never does. How can I create the invoice?

This reply was created from a merged topic originally titled
unable to create a free-form invoice.
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Mary Knudsen

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I am not able to process invoices. I choose that option and nothing happens. Please advise.

This reply was created from a merged topic originally titled
Trouble processing invoices.
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Ashley Bridgwater

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When I click the arrow to the right, and click Edit, my form does not load.

This reply was created from a merged topic originally titled
WebForms not loading.
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Lisa Sacquitne, Product Manager

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Hi Ashley - Please let us know if this doesn't help to solve your issue and we'd be happy to further assist!
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Brenda Cherpin

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After i chose the order i want to work with, i go to next step to choose the advance ASN but the form does not load... what's the problem?

This reply was created from a merged topic originally titled
problem loading the advance shipping notice.
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George Shackelford

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This reply was created from a merged topic originally titled
My invoice form to bill won't come up.
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Sarah

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Please let us know if this doesn't help to solve your issue and we'd be happy to further assist!
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Pamela Cammeyer

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I go into Web forms and click on an order number, then Next, select Advance Ship Notification and nothing happens, goes back to list of all orders

This reply was created from a merged topic originally titled
Cannot enter Advance Ship Notification data.
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Luke McCluskey

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I click on the the RPA and al I get is "Please wait ... your form is loading." But the next screen to enter the information for the RPA will not come up. I have tried this on 2 of my computers and work. Both do the same thing.

This reply was created from a merged topic originally titled
RPA screen is not coming up..
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vo huynh

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I am having problem with the invoicing, the message "Please wait...your form is loading” but it just never loaded. I am not sure it has anything to do with Java Script.
Would you please look into it?

Thanks

Vo

This reply was created from a merged topic originally titled
Trouble loading a page.
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Anita Picklesimer

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I have been trying to do an ASN for over an hour now. Just keeps giving me the message "please wait..your form is loading...but it never loads.

This reply was created from a merged topic originally titled
Loading forms.
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sherry stovall

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I updated my java, restarted my computer, and still could not submit my invoice ds form.
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Dave, Sr. Customer Operations Analyst

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Hi Sherry!

I will be reaching out to you shortly so that we can troubleshoot this issue on your computer.
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Marie

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Java version up to date, cleared temp files and cookies.

This reply was created from a merged topic originally titled
Why does my ASN say "Please wait... your form is loading"?.
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Hannah, Alum

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Hi Marie! If after running through the steps outlined in this video you still experience trouble with forms, please let me know and we can set up time to troubleshoot over the phone.

Please note: If you received a pop-up when trying to load a form this week, you will need to select "Always Trust Content", then "Run". This is also outlined in this posting:

Why am I getting a "Do you want to run this application?" pop-up message?

Thanks and have a great day!
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deborah starbuck

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I have been trying to asn shipment since 6/7/13. I enter the po# and click on the assign shipment tab. I get the message that the form is downloading but it never does. Before 6/7/13 I didn't have any issues with this.....help me please!

This reply was created from a merged topic originally titled
ASN form loading.
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Bryan H

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Hi Deborah,
In the majority of cases, when a form is not loading, it is because Java is not up-to-date or installed correctly. Please follow the steps from the above video and let us know if that does not resolve the issue. Thanks!
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Tracy

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Today I installed the latest version of Java and now for the first time in the last 6 months, my invoice form won't load. I've spent at least 2 hours trying all the things I've read about - clearing the java cache, enabling the plug in, restarting my computer, restarting the browser, trying to load the form again... nothing is working, I've wasted several hours of my life and my customers still don't have their invoice. I'm obviously missing something. Any suggestions at this point?
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Bryan H

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Hi Tracy,

We have seen some problems with the update process when updating Java to the most recent version (7 Update 25). We have been able to resolve this by uninstalling Java from 'Add/Remove Programs' in your control panel, restarting the computer, and then going to www.java.com to download and reinstall Java.

Please let me know if this does not work, and I will reach out to you directly to run through any further troubleshooting steps.
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Tracy

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Hi Bryan. Thanks for writing back. I just tried this sequence and it didn't work. At the point where Java asks you to verify the install, it doesn't seem to finish anything... it just sits there and doesn't provide prompts or indicate a problem. I'd appreciate any further suggestions you may have. I'll also contact my IT person and see if he can figure something out. Tracy
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Tracy

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By the way... I left the form "loading" and about 45 minutes later, it did actually show up. Now we're trying another one and are seemingly stuck in that same cycle. Not sure when we'll see it. Thoughts for a more productive workplace?
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Bryan H

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Hi Deb and Tracy,
It was nice to speak with you this afternoon! I'm glad that we were able to get your forms to load. Please let us know if you start running into the issue again.
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Tracy

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Hi Bryan. We can't thank you enough for your help! We're back in business with that previous update of Java (21 instead of 25).
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Yosh Ito

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J. Dewey Mfg.

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Last time I logged into SPS, It had be update my Java. Now when I go to open the webforms to create an invoice/ASN pick and pack/anything, the blue box that says "please wait ... your form is loading" pops up but the new page never comes, I have waited up to 20 minutes. It is the same on both accounts. I have cleared the Java Cache, cleared browser cache, everything. What can I do to make it work again?

This reply was created from a merged topic originally titled
Webforms do not load with new Java.
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inseok park

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This reply was created from a merged topic originally titled
Hi.web form is not open..


Hi.
today, we couldn't open web form.
just displayed loading but not open up.
just stopped still loading.
please, help us.

IAN PARK | CLOTHING LAB, INC dba TREEBARN.
kevin@treebarn.net
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marisa

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This reply was created from a merged topic originally titled
Troubles loading forms.


Just recently I have had a lot of trouble getting forms to open up. The message that the form is loading comes up but the form never loads and no further messages come up to assist.
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Dart

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This reply was created from a merged topic originally titled
Forms not loading.


The current version of Java is installed but I still get the 'please wait your forms are loading' message, then i'm stuck there. How do i get forms to load?